T-Mobile customers who made account changes may have lost a perk [UPDATED]

T-Mobile's DoorDash promo appears to have ended abruptly. The company began offering a free year of DashPass in July, but is now texting some customers that they are no longer eligible for the subscription service.

T-Mobile is texting customers to announce the change

Some customers have reported receiving a message that their line doesn't qualify for DashPass any longer. They have been advised to either switch to an eligible plan or cancel the subscription before November 4 if they don't want to be charged $96 a year.

The message surprised customers, most of whom say they haven't recently made any changes to their plans that would make them ineligible.

This might be a glitch, as a couple of customers have reported contacting T-Mobile and being told the company was looking into the issue.

This doesn't make sense

Food and grocery delivery platform DoorDash runs a subscription service called DashPass that costs $9.99 a month or $96 a year. It comes with perks such as free deliveries and reduced service fees.

T-Mobile began offering free DashPass subscriptions on July 8 and stated it would be renewed next year. It was even extended to those who already had DashPass, with T-Mobile saying customers would be refunded for the unused portion of the subscription.

So, essentially, T-Mobile committed to offering two years of free DashPass, which is why it's odd that it's clawing back the benefit so soon.

Most plans, including Experience Beyond, Experience More, Go5G Next, Go5G Plus, Magenta MAX, and T-Mobile ONE+, were eligible for the offer. Even older plans, such as Go5G, Magenta, Magenta Plus, or T-Mobile ONE, qualified, but customers on those plans needed to have two or more lines to be eligible. Really old plans, such as Simple Choice, were excluded from the promotion.

Unless someone downgraded to Simple Choice, which isn't even possible, it wouldn't make sense for T-Mobile to suddenly deem them ineligible.